FAQ

FAQS

  1. When will my order ship?

Please allow 3-5 business days for order processing and delivery.

  • Standard: Arrives 3-5 business days
  • Second Day: Arrives in 2 business days
  • Next-Day: Arrives in 1 business day
  • We process and deliver orders Monday-Friday (excluding holidays). Saturday and/or Sunday deliveries may be available for some orders. We use a variety of shipping carriers to make sure we deliver your order as soon as possible.
  • If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
  • We do not offer international shipping and are unable to ship to US territories, PO boxes, re-shippers, or package forwarding services at this moment. 
  1. How will I know if my order shipped?
  • After placing your order, you will receive two notifications—an Order Confirmation email and a Shipping Confirmation email.
  • You can track the status of your shipment by clicking the tracking number in the email or entering the tracking number into the appropriate field on the carrier’s website. Your tracking number will be recognized on the carrier’s site approximately 24 hours after your order has shipped. Please note: All emails are sent directly to the email address provided at checkout.
  1. Can I cancel my order after I click "Submit"?
  • Our goal is to fill orders quickly, so we can’t change or cancel an order after it is placed. You can return the item(s) to us as long as it meets our return policy.
  1. How do I process a return or exchange for my online order?
  • By mail: Your order can be returned to our warehouse. Pack your return items into a bag and include the original packing slip. It is a good idea to keep a copy for your records. If you cannot send the packing slip, be sure to include your order number, billing name, and address on a piece of paper with your return. If your return is sent back without this information, we will not be able to process the refund.
  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
  • To be eligible for a return, your item must be unwashed and in the same condition that you received it. We do not accept products that are damage, washed, worn, and without tags.
  • To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-10 days. 
  • We do not accept COD deliveries.
  • We recommend that all returns be sent via a traceable carrier such as UPS or FedEx. Marco Fitt will not be responsible for packages not received by a traceable carrier. Please make note of your tracking # before you return your package.
  1. How do I apply a coupon or promotion to my order?
  • Coupons are to be applied at checkout in the Promotional Codes field. Coupons are subject to exclusions, which can be found at the bottom of emails or on the back of coupons.
  • Please note: Promotional discounts such as Buy One Get One or promo prices will automatically reflect in your cart.

Have other questions? email us at support@marcofitt.com or 

MARCO FITT
3815 S Othello St Ste 100-319
Seattle, WA 98118